My 02 signing in not working (2024)

FAQs

Why is My O2 app not letting me log in? ›

Please note: If you're having trouble using the My O2 app on Android, you might need to clear the app's cache or data. Go to Settings, tap Application manager (or Apps), choose My O2 app, tap Force stop and then Clear cache. Try the app again, and if it still doesn't work, repeat the steps and tap Clear data.

Make sure mobile data is turned on in your phone settings. Try and connect to a local WiFi hotspot. If you have a spare phone, check if your sim works in it. After following all these steps, if you still can't access the network, go to your phone settings and reset the network settings.

Get help signing in

If you've forgotten your My O2 password, just enter your email address below, and we'll email you a link to reset your password. Unsure of your My O2 username? It's usually your email address. To find it, please contact customer services.

To sign in, visit My O2 or open the app and enter your username and password. On the website, ticking 'Remember my username' will help you sign in faster next time. To reset your details, click on 'Forgotten your username or password?' and follow the instructions.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

The app has just been updated : What's in this version: Thanks to your feedback we've given the app a complete overhaul; A shiny new design, access to multiple mobile accounts, loads faster and more responsive, increased capacity to handle lots more customers at the same time, and more… Enjoy!

User reports indicate no current problems at O2.

Your signal might be worse if your battery is low, or if you're due a software update. You won't be able to get signal if your account has been suspended. The closer to a mast you are, the stronger your signal will be. Things like trees and hills will also play a part.

A: To fix the “Mobile Network Not Available” issue, you can try restarting your phone, checking Airplane mode settings, reinserting your SIM card, updating your phone's software, checking network coverage, resetting network settings, or contacting your mobile service provider for assistance.

If you've had any texts, emails, letters or calls saying you've bought any of our products or services when you haven't, or if money has been taken from your bank account for something you haven't bought, you could be the victim of identity or impersonation fraud.

How do I talk to O2 customer service? ›

If you have any questions about your policy, please call Customer Service: 0844 463 02 02. Lines open Monday-Friday, 9am-5pm.

You can have up to six Device Plans on your account at any one time. Can I get O2 Open or student discount on products that I purchase with a Device Plan?

If using the app, try deleting, rebooting phone and then reinstall the app. This is a customer to customer community, not O2. You need to contact O2.

Please try deleting and re-installing the app, also make sure it is updated to the latest version. Contact your original point of purchase to check that the tickets have been uploaded to the app and that there were no spelling mistakes in the email address.

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.

What to do if you can't connect or if you need a replacement sim. If you are having trouble connecting, visit the Live Status Checker to see if there are any network problems in your area. If there are no network issues and you're still unable to connect, pop into an O2 store or get in touch and we'll be happy to help.