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My 02 signing in not working
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Elric
Level 1: Joiner
- 2 Posts
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09-02-202115:41 - edited 09-02-202115:44
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09-02-202115:41 - edited 09-02-202115:44
Good afternon all,
I have a Samsung S21.
I tried logging on to my phone's My O2 app but it does not accept my username and password. However I am able to log on to My 02 app on the O2 website.
I called customer services, they told me to delete then re-install the O2 app- did not work.
If this did not work I was to use the webchat- I could not find this anywhere on the 02 website.
I then cleared the data and cache-this did not work either.
I then called O2 and the automated service hung up on me.
Has anyone else had this issue, if so what's the solution?
Thanks in advance.
Nasir
Solved!Go to Solution.
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MI5
Level 94: Supreme
- 148175 Posts
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on 09-02-202115:44
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on 09-02-202115:44
@Elric
You need to contact O2 to reset your app signin.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
View solution in original post
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MI5
Level 94: Supreme
- 148175 Posts
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on 09-02-202115:44
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on 09-02-202115:44
@Elric
You need to contact O2 to reset your app signin.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Elric
Level 1: Joiner
In response to MI5
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on 09-02-202115:46
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on 09-02-202115:46
Wow thanks for the fast response mate. I'll do as you say.
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MI5
Level 94: Supreme
In response to Elric
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on 09-02-202116:00
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on 09-02-202116:00
Best of luck....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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